Digital Transformation in Product Supply
Situation
- Team responsible for supply for 1/3 of revenue
- High stocks, low availability
- In house system with basic capability
- Low maturity process and org capability
- New SC configuration driving need for change
Objectives
- Reduce group stock and improve availability through transformation of Product Supply process and systems
- Provide a common DC replenishment solution for the group as a platform for e-commerce and growth
Actions
- Implemented new F&R process, system and org structure
- Developed individual skills to build self belief through action
- Executed team coaching and action learning groups
Outcomes
- Inventory reduced 20% before system go live, with additional 20% after go-live, and increased availability
- Developed change resilient team culture
- Enhanced leadership capability to advance change resilience
- System go-live within 10 months with no resistance
- No staff attrition due to change
Business Repositioning and Leadership Empowerment
Situation
- Heightened exposure to volatile ad markets and an uncertain newsstand future
- Founders sought growth to rekindle motivation and empower bold delegation
- Reposition Anthem as a purpose-led brand in female wellness and a trusted voice in reader communities
Objectives
- Accelerate shift to a digital-first model, with subscriptions driving growth and profitability
- Equip leaders to rise with renewed confidence and capability
- Inspire team belief in the vision amid uncertainty and anxiety
Actions
- Orchestrated a multi-year journey of development through interconnected events—skills clinics, strategy days, coaching, and structured feedback
- Co-created shared sense of purpose across the business, with practical pathways for people to see it, believe it, and make it their own
- Systematically elevated the collective leadership intelligence of the leadership team—cascading capability, confidence, and clarity throughout the organization
Outcomes
- Leadership team elevated to a new performance tier, with 100% receiving promotions
- Core brands expanded through acclaimed, profitable podcasts and signature events
- Sustained sales momentum, outpacing industry benchmarks by a net 17%
Leadership Empowerment and Culture Change
Situation
- New CEO set intent for a new cultural manifesto focused on clarity, pace, and ownership
- Champion leadership as a results multiplier through empowered accountability
Objectives
- Build confidence and agility to deliver CEO’s cultural vision
- Empower transformation leaders to elevate customer experience
Actions
- Define group leadership through Head, Heart, and Guts
- Reset expectations for those leading other leaders
- Tailor people-leadership and cultural shift by seniority level
- Deliver low-touch, high-impact workshops grounded in peer support and accountability
Outcomes
- Boosted customer and colleague engagement through CRM, share ownership, and change-ready mindsets
- Returned to profitability with 34% rise in profit
- Swung from a £140m loss to a £33m profit
- Strengthened capability and resilience across the organization